FAQ's
- Are your hair extensions made from real human hair?
- How do I choose the right color for my hair extensions?
- How long do your hair extensions last?
- Can I style my hair extensions with heat tools?
- Can I swim or shower with my hair extensions?
- How do I care for my bespoke hair extensions?
Yes, all of our bespoke hair extensions are made from 100% cuticle corect real human hair.
We offer a colour match service to help you find the perfect shade for your hair. To find out more plaese visit our colour match page.
With the correct aftercare & maintenance our bespoke hair extensions will last at least 12 months.
Made to order, made to last.
Yes, our hair extensions can be styled with heat tools, just like your natural hair. However, we recommend using a heat protectant spray to help prolong the life of your hair extensions.
Yes, you can swim and shower with our hair extensions. However, we recommend washing and conditioning your extensions immediately after swimming to remove any salt or chlorine build up.
We recommend using a sulfate-free shampoo and conditioner, brushing your extensions regularly with a detangling brush, and storing them in a cool, dry place when not in use.
Payments & Safety
- Is my payment data safe with you?
- Do you accept online payments?
- Where can I learn more about the payment and processing on your store?
- What forms of payment do you accept?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
All our products are bespoke and made to order.
Our hair extensions are custom coloured by hand and due to this process, orders can take up to 28 working days.
Once completed, your order will be dispatched by next day delivery via Royal Mail.
Yes, we offer free delivery on all UK orders.
Returns & Refunds
Orders can be cancelled within 48 hours of being placed. After this time, the bespoke order will have already been processed.
Please enquire for more information about our Refund policy.